This is getting all juicy and exciting! A Reader forwarded the following e-mail to me which was sent to her by a Net-A-Porter representative. Apparently, she's one of Net-A-Porter's loyal customers and and they value her feedback...
Dear *****,
At NET-A-PORTER.COM we constantly strive to improve our customers' experience and take your feedback seriously. So, as a valued customer, we’d like to find out what you think of DDP (Delivery Duty Paid) – the shipping method we currently provide to Kuwait which includes all customs duty and taxes in the final purchase price.
Before April 2007, NET-A-PORTER shipped to Kuwait on a DDU (Delivery Duty Unpaid) basis, which meant that as the purchaser, you would be liable for all customs charges and taxes upon delivery of your order. We received considerable feedback that these charges were often inconsistent and unpredictable, and that our customers did not want to be burdened with hidden costs or contacted by a third party (DHL) to pay them.
NET-A-PORTER decided to launch DDP to provide you with a complete and convenient, hassle-free shopping experience. We guarantee the final purchase price, assuming total responsibility for all charges and customs duties. Our transparent pricing ensures that there are no hidden costs when your order arrives, and you should also receive items more quickly due to the expedited customs clearance. However, our service is only as good as we can make it. We would love to know your thoughts on and experience of DDP - simply email us at ddp@net-a-porter.com with your feedback.
Kind regards,
The Customer Care Team
NET-A-PORTER.COM
The e-mail was sent on 21st January 2008, which means sometime after this post. It's nice to see that well-known retailers and institutions take into consideration what's being posted and said about them and get involved in a two-way communication. Let's hope that Net-A-Porter gives us a detailed clarification based on what our readers need to know.
Dear *****,
At NET-A-PORTER.COM we constantly strive to improve our customers' experience and take your feedback seriously. So, as a valued customer, we’d like to find out what you think of DDP (Delivery Duty Paid) – the shipping method we currently provide to Kuwait which includes all customs duty and taxes in the final purchase price.
Before April 2007, NET-A-PORTER shipped to Kuwait on a DDU (Delivery Duty Unpaid) basis, which meant that as the purchaser, you would be liable for all customs charges and taxes upon delivery of your order. We received considerable feedback that these charges were often inconsistent and unpredictable, and that our customers did not want to be burdened with hidden costs or contacted by a third party (DHL) to pay them.
NET-A-PORTER decided to launch DDP to provide you with a complete and convenient, hassle-free shopping experience. We guarantee the final purchase price, assuming total responsibility for all charges and customs duties. Our transparent pricing ensures that there are no hidden costs when your order arrives, and you should also receive items more quickly due to the expedited customs clearance. However, our service is only as good as we can make it. We would love to know your thoughts on and experience of DDP - simply email us at ddp@net-a-porter.com with your feedback.
Kind regards,
The Customer Care Team
NET-A-PORTER.COM
The e-mail was sent on 21st January 2008, which means sometime after this post. It's nice to see that well-known retailers and institutions take into consideration what's being posted and said about them and get involved in a two-way communication. Let's hope that Net-A-Porter gives us a detailed clarification based on what our readers need to know.
Comments
let me check the date and get back to you!
Haven't replied though, haven't noticed the extra fees until you brought it up!
I guess I must pay more attention to where my money's going :-/
Are you planning to reply to their e-mail? If yes, what would you say if you don't mind me asking :)
I think every person who has received this e-mail should reply to NAP's rep. That's the only way to fix this issue.
enigma
They definitely should do sth about it.
Baby Boo
Please do reply to them with what you think. It would help, believe me :)
Then I have a question for you: How do you like a yellow bag? I am in love with Gucci and Jimmy Choo new clutches but I am worried I want something to last few months rather then weeks! What do u recommend?