Back in April 2012, I have placed an order online to buy this avant-garde Vlieger & Vandam gun embossed clutch bag. The clutch was supposed to be delivered to my US Aramex address by FedEx. For some weird reason FedEx delivered it to my old Aramex address. And when I noticed the delay in receiving my order, I contacted Aramex, who couldn't offer much help because according to them it wasn't their fault that FedEx delivered it to the old Aramex address, and FedEx refused to send someone to retrieve it, because it was already received by a "local broker", which until today I'm not sure what that meant. To cut a long story short, I lost hope and was very frustrated, so informed Vlieger & Vandam of what happened. To my delight, they offered to send me another clutch to compensate for my lost one, all on their expense. And I'm happy to announce that I have received it a few weeks ago. Now THAT's customer service. How many of us suffered from the q...