My Lost Clutch and Service Hero

Back in April 2012, I have placed an order online to buy this avant-garde Vlieger & Vandam gun embossed clutch bag. The clutch was supposed to be delivered to my US Aramex address by FedEx. For some weird reason FedEx delivered it to my old Aramex address. And when I noticed the delay in receiving my order, I contacted Aramex, who couldn't offer much help because according to them it wasn't their fault that FedEx delivered it to the old Aramex address, and FedEx refused to send someone to retrieve it, because it was already received by a "local broker", which until today I'm not sure what that meant. To cut a long story short, I lost hope and was very frustrated, so informed Vlieger & Vandam of what happened. To my delight, they offered to send me another clutch to compensate for my lost one, all on their expense. And I'm happy to announce that I have received it a few weeks ago. Now THAT's customer service. How many of us suffered from the quality of service offered by some retailers in Kuwait or the region? This brings me to my other subject of the day, Service Hero.

Service Hero is the only website in the Arab world that measures service quality standards. Through it, you are able to rate service quality for over 400 places you frequent. You can find out more about them here.

The Service Hero team have devised an online survey to assess service standards across different industries by real customers like you. Voting only takes a few minutes and your voice will be a platform for positive change, and that's not all! You could win KD 200! Yup! Then you can buy the bang-bang clutch! Twinsies!

Comments

Service Hero said…

That was a lovely post!
Thank you for taking the time to write about Service Hero on your blog.

Glad to hear you got the bag after all :D

09 October, 2012

Marie Claire Kuwait

Did you know that Marie Claire, an international women's magazine, has been launched in Kuwait and their second issue is already in newsstands? Winner of the Best Women's Magazine and Magazine of the Year award for 2005, the magazine reportedly has over 14 million readers worldwide with 26 editions in 13 languages across the world. Marie Clair - Kuwait is in Arabic of course. The magazine offers an editorial mix of journalism with glamour, fashion and beauty coverage, and feature stories of lifestyle and serious women related issues. All by an Arabic editorial team. Have you read it? If yes, what do you think of it?

Win a TopShop Shopping Spree with Confashions from Kuwait!

How would you like to win a TOPSHOP shopping spree with me? Well my fashion-loving readers, save the date, we are going shopping... together! TOPSHOP is offering one seriously lucky ConfashionsfromKuwit.com reader a TOPSHOP shopping spree worth US$500, and I'll be helping the winner with what to buy and simply giving the winner a quick wardrobe overhaul. To enter the competition, all you have to do is: Like TOPSHOP Middle East on Facebook here Follow them on Twitter @Topshop_ME Leave a comment on this post with your name and e-mail address See?! It's as easy as 1,2,3! A winner will be selected and announced on Tuesday September 16th .

Chanel Bags on Discount?!

If you thought that getting a cheap Chanel bag that's within your budget is something too far fetched, then think again. You'll be surprised to know that Chanel's boutique located at Salhiya Complex is currently selling several bags, that are a maximum 1 or 2 seasons old, on discount . And we're not talking about a 2 or 5% discount here, these bags are 50% off their original price! For some reason I always thought that Chanel bags never go on sale. But I guess the printed ones or the ones that are made out of the collection's main fabric have to go on sale. Anyways, I managed to take photos of these 2 beauties. What I love about those bags is that they're a classic shape that never goes out of style, their print is young and refreshing, plus they're quilted. I think they could be a collector's item. Both bags featured here are sold for approximately KD 250 .

Confashions From Kuwait

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