My Lost Clutch and Service Hero

Back in April 2012, I have placed an order online to buy this avant-garde Vlieger & Vandam gun embossed clutch bag. The clutch was supposed to be delivered to my US Aramex address by FedEx. For some weird reason FedEx delivered it to my old Aramex address. And when I noticed the delay in receiving my order, I contacted Aramex, who couldn't offer much help because according to them it wasn't their fault that FedEx delivered it to the old Aramex address, and FedEx refused to send someone to retrieve it, because it was already received by a "local broker", which until today I'm not sure what that meant. To cut a long story short, I lost hope and was very frustrated, so informed Vlieger & Vandam of what happened. To my delight, they offered to send me another clutch to compensate for my lost one, all on their expense. And I'm happy to announce that I have received it a few weeks ago. Now THAT's customer service. How many of us suffered from the quality of service offered by some retailers in Kuwait or the region? This brings me to my other subject of the day, Service Hero.

Service Hero is the only website in the Arab world that measures service quality standards. Through it, you are able to rate service quality for over 400 places you frequent. You can find out more about them here.

The Service Hero team have devised an online survey to assess service standards across different industries by real customers like you. Voting only takes a few minutes and your voice will be a platform for positive change, and that's not all! You could win KD 200! Yup! Then you can buy the bang-bang clutch! Twinsies!

Comments

Service Hero said…

That was a lovely post!
Thank you for taking the time to write about Service Hero on your blog.

Glad to hear you got the bag after all :D

09 October, 2012

Miu Miu Pays Tribute to the Middle East

Everyone who knows me, knows that I have a soft spot for bag charms. They're fun, cute, and add a dose of irresistible character to your plain handbag. So when I got the news about Miu Miu paying tribute to the Middle Eastern culture by presenting an exclusive playful yet multifunctional accessories in luxurious precious skin, I got excited intrigued. The round-shaped charms has the Arabic alphabet, each piece presenting a letter design with metallic hues and vibrant colors. They're cute, nothing groundbreaking. I'm not sure if these bags charms would step up my bag charms game, but I guess it depends on their price tag and how "exclusively" exclusive they are. Maybe they'll grow on me? I don't know... What do you think? The charms should be available exclusively in Miu Miu Boutiques throughout our region.

Marie Claire Kuwait

Did you know that Marie Claire, an international women's magazine, has been launched in Kuwait and their second issue is already in newsstands? Winner of the Best Women's Magazine and Magazine of the Year award for 2005, the magazine reportedly has over 14 million readers worldwide with 26 editions in 13 languages across the world. Marie Clair - Kuwait is in Arabic of course. The magazine offers an editorial mix of journalism with glamour, fashion and beauty coverage, and feature stories of lifestyle and serious women related issues. All by an Arabic editorial team. Have you read it? If yes, what do you think of it?

Amazing Alia

Several months ago I posted about Alia Designs , a Kuwaiti talented designer of traditional clothes and dresses. Back then, I liked one of the items featured on her website. This time I'm going ga-ga over her latest Ramadan collection of Kaftans and darraa'at! Especially the one shown here on the first picture. Looks very young, comfortable, and oh-so-perfect for after futoor! For inquiries please visit the website or call (+965) 642-7400.

Confashions From Kuwait

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