My Lost Clutch and Service Hero

Back in April 2012, I have placed an order online to buy this avant-garde Vlieger & Vandam gun embossed clutch bag. The clutch was supposed to be delivered to my US Aramex address by FedEx. For some weird reason FedEx delivered it to my old Aramex address. And when I noticed the delay in receiving my order, I contacted Aramex, who couldn't offer much help because according to them it wasn't their fault that FedEx delivered it to the old Aramex address, and FedEx refused to send someone to retrieve it, because it was already received by a "local broker", which until today I'm not sure what that meant. To cut a long story short, I lost hope and was very frustrated, so informed Vlieger & Vandam of what happened. To my delight, they offered to send me another clutch to compensate for my lost one, all on their expense. And I'm happy to announce that I have received it a few weeks ago. Now THAT's customer service. How many of us suffered from the quality of service offered by some retailers in Kuwait or the region? This brings me to my other subject of the day, Service Hero.

Service Hero is the only website in the Arab world that measures service quality standards. Through it, you are able to rate service quality for over 400 places you frequent. You can find out more about them here.

The Service Hero team have devised an online survey to assess service standards across different industries by real customers like you. Voting only takes a few minutes and your voice will be a platform for positive change, and that's not all! You could win KD 200! Yup! Then you can buy the bang-bang clutch! Twinsies!

Comments

Service Hero said…

That was a lovely post!
Thank you for taking the time to write about Service Hero on your blog.

Glad to hear you got the bag after all :D

09 October, 2012

Hackett Now Open in Kuwait

For all you guys who love Polo & Tommy, you’ll be thrilled to know that British Brand Hackett is now open in Kuwait at The Avenues (Phase II). The home of authentic British Menswear and style, Hackett , has a worldwide reputation for producing high quality, unique and distinctive, menswear and kid’s clothing. Hackett’s clothes offer a selection of formal wear including dinner jackets, business clothing such as ties, suits, shirts and trousers, smart casual, rugby shirts, designer polo shirts to accessories including belts, scarves, wallets, and travel bags. And here's an interesting fact, Hackett is the Official Clothing Partner of the Aston Martin Racing . So you will also find Limited edition 'Aston Martin Racing by Hackett' products available in store. These Aston Martin Racing products make ideal gifts for Formula 1 racing fan, or an Aston Martin owner.

Saks In Bahrain

I went to Saks Fifth Avenue store in Bahrain. The two-level store is located in City Centre Mall and has a collection of American and international clothes designers for Men and Women as well as jewelry, accessories, handbags, fragrances, cosmetics, intimate apparel, bridal, and children's apparel. However, I was slightly disappointed by the small selection, maybe because all items were on sale? Or the number and variety of brands were limited? Anyhow, my favourite section at Saks - Bahrain was Saks's world-famous 10022-SHOE salon (shown in the photo below). It had the same look & feel of the NY's shoe salon but of course not the same space. The Shoe Salon had really nice selection and they were all on sale! I have been told by Saks Sales Assistant that they will be hosting numerous special events throughout the year such as fashion shows and personal appearances by designers. Now that's something I'd be interested in! In addition, they currently offer in-st

Event: Villa Moda Movenpick Luxury Sale

The Villa Moda Movenpick Luxury Sale is an event all savvy shoppers and bargain hunters look forward to as it's a chance to get the best deals from the most wanted designer labels. The sale will showcase clothes and accessories from Spring/Summer 2008 collection and some going back to Fall 2007 collection (and even older). Believe me when I tell you there are some real bargains as all items will discounted with a whopping 60% or more. The event will start tomorrow Saturday and will be open to the public 10 AM to 10 PM. And all throughout Ramadan from 10 AM until 2 PM and from 7:30 PM until 12:30 AM. The women’s section will be in a tent just outside the Mövenpick. As for men’s, it will be in the Villa Moda Shuwaikh warehouse just behind the building. Signs are displayed for directions. You better be quick and go and grab all you want in the very first days before the good stuff/sizes are gone.

Confashions From Kuwait

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