I have received the below by e-mail from one of my readers and wanted to share it with you. It is an interesting read:Dear Confashion,
My friend, an expat, is a regular customer of net-a -porter. She has had several correspondences with them regarding paying some “duties” fees. She has contacted several officials in the British Embassy, DHL and the Kuwaiti customs regarding this issue. It seems that there is no clear policy about these fees. Kuwaiti customers are not obliged to pay any sort of fee for personal items. They shouldn't pay the Kuwaiti customs or the shipper. Although net-a-porter and DHL claim that this imposed fee makes the shipping process easier and quicker, they should refund the amount back to the customer when he/she receives the purchase. Apparently, the “duty fees” goes back to DHL and net-a-porter.
My friend is outraged and thinks that other Kuwaiti customers should be more aware of where their money goes. The issue is not about the money but the principle of being honest and credible. Customers should be more active and demand to know the details of their purchases when ordering from any shopping website.
Any ways, for more details check out this article in Kuwait times.
Regards,
My friend, an expat, is a regular customer of net-a -porter. She has had several correspondences with them regarding paying some “duties” fees. She has contacted several officials in the British Embassy, DHL and the Kuwaiti customs regarding this issue. It seems that there is no clear policy about these fees. Kuwaiti customers are not obliged to pay any sort of fee for personal items. They shouldn't pay the Kuwaiti customs or the shipper. Although net-a-porter and DHL claim that this imposed fee makes the shipping process easier and quicker, they should refund the amount back to the customer when he/she receives the purchase. Apparently, the “duty fees” goes back to DHL and net-a-porter.
My friend is outraged and thinks that other Kuwaiti customers should be more aware of where their money goes. The issue is not about the money but the principle of being honest and credible. Customers should be more active and demand to know the details of their purchases when ordering from any shopping website.
Any ways, for more details check out this article in Kuwait times.
Regards,
G Q
So what do you think? Do you think that we are being manipulated and taken for granted? How can we verify that the duty taxes are indeed imposed by the Kuwaiti Government on personal packages?
So what do you think? Do you think that we are being manipulated and taken for granted? How can we verify that the duty taxes are indeed imposed by the Kuwaiti Government on personal packages?
Comments
Its annoying ya3ny sometimes I find something super amazing from the sale and its like maybe 75 pounds, 7araaaam to pay extra fees ya3ny its annoying
i dont understand why so many cant just get into their car and get to the store they want to get those pair of shoes or bag or coat or dress they want.
im sorry but the minute i decide to buy off NAP (yes i do as well) i take all the negatives into account for being lazy or for just wanting another black NAP box!!
:)